Account states

What active, degraded, reauthorization_required, disconnected and error mean, and what to do about each.

Every social account carries a lifecycle state. The Social accounts page shows it next to each account.

StateMeaningWhat to do
activeThe connection is healthy.Nothing.
degradedThe connection works but something is off, for example a missing scope.Check the account and consider a reconnect.
reauthorization_requiredA grant expired or was revoked on the platform side.Reconnect the account.
disconnectedThe account was disconnected.Connect it again if you still need it.
errorSomething failed on the connection.Try a reconnect; contact support if it persists.

Why states matter for publishing

A publish job that targets an account needing reauthorization cannot deliver to it. The failure comes back classified as provider_action_required, and InvisibleAPI emails you when a job fails, so an expired grant on a Friday does not stay silent all weekend.

// More in Social accounts

Can't find what you're looking for?

Our support team is here to help. Reach out and we'll get back to you by email.

Contact support